FAQs



General Questions

Payment Options

Do you accept international credit cards?
Do you allow Cashier's Checks or Money Orders?
How can I obtain the balance of my Store Credit?
What forms of payment do you accept?
What is MedicallyEquipped.com Store Credit and how do I get it?

Returning Items

How long does it take for me to get a refund?
I printed out my label and misplaced it. How can I retrieve it again?
I want to return a personalized item(embroidered, screen-printed, altered, etc), can this be done?

Website Security & Privacy

How do I know it is safe to shop with you?
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What are cookies? Do I need to enable cookies on my browser?

Ordering

Are there MedicallyEquipped.com gift certificates and/or gift cards?
Can I use more than one coupon on my order?
Do you charge sales tax on any item?
Do you have a catalog?
Do you match prices if an item goes on sale after my purchase?
Do you offer the same selection to all countries as you do to the US?
How do I know my size?
I tried to check out and the item in my shopping cart disappeared, what happened?
I want to know if you carry a specific brand/color/size?
If I order in bulk (volume) do I receive a discount?
Is the item I want going to go on sale soon?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Contact


Embroidery

How do I place an embroidery order?
My company is interested in Custom Apparel. How do I place a custom Embroidery/Screen Printed Order?
What is your Embroidery Pricing?

My Account

I forgot my password to my account. How can I login?
I forgot which email address I created my account with. How do I order?
I just moved to a new address/received a new credit card in the mail. How do I update my billing and shipping information?
My email address has changed. How do I update this information to my current account?

Order Changes / Cancel My Order

How do I change or cancel my order?
Ooops! I just placed my order and noticed I chose the wrong size, item, etc. What do I do?


Order Status Questions

Tracking Your Order

How can I track my order?
What is the status of my order?
When will my order ship?


Shipping and Delivery Questions

Returning Items

What are the shipping charges for returning an order?

Shipping Options

Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
Can I expedite my shipping?
Do you ship to addresses outside the United States?
Do you ship to PO Boxes or Military APO/FPO addresses?
Hey I live in New Jersey too, can I pickup my order?
How are orders shipped and delivered to Alaska or Hawaii?
How long will it be before I receive my order?
What do you charge for standard shipping an order?

Tracking Your Order

I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
Will I have to sign for my package?



Q: Do you accept international credit cards?

Yes! MedicallyEquipped.com can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. Our customer service team will contact you directly as we will need an photocopy of the front and back of both your ID and the credit card used. 

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

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Q: Do you allow Cashier's Checks or Money Orders?

Unfortunately, at this time we do not.

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Q: How can I obtain the balance of my Store Credit?

Your MedicallyEquipped.com Store Credit balance is listed in the Credit section on the My Account Page. You may also obtain your balance of Store Credit by calling our Customer Service Team at 888.9MEDEQUIP (888.963.3378).

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Q: What forms of payment do you accept?

Medically Equipped currently accepts Visa, MasterCard, Discover, and American Express for all orders. If you are an institution and would like to set up an account please contact cs@medicallyequipped.com

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Q: What is MedicallyEquipped.com Store Credit and how do I get it?

MedicallyEquipped.com Store Credit is credit received for returns that may be used to purchase future orders on the website. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive MedicallyEquipped.com Store Credit for the amount of your return. Please keep in mind that store credit is only available once your item(s) has been returned and processed. For more information see our terms and conditions

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Q: How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the Medically Equipped Warehouse. Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days to post to your account.

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Q: I printed out my label and misplaced it. How can I retrieve it again?

The easiest way for you to get another pre-paid label, is by logging in at MedicallyEquipped.com.
  1. Go to the website and click on “My Account” in the upper right hand corner.
  2. Log in to your account using your email address and password.
  3. Choose the order number of the merchandise you wish to return.
  4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label”.
  5. Your label will appear for you to print.

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Q: I want to return a personalized item(embroidered, screen-printed, altered, etc), can this be done?

Unfortunately, we cannot exchange or refund any items that have been personalized unless the item is defective. Please ensure all of your instructions are correct before submitting your order.

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Q: How do I know it is safe to shop with you?

Medically Equipped takes great pride in offering a safe and secure online shopping experience and appreciates your business. We also respect your privacy and we're committed to protecting it.

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Q: Is it safe to use my credit card on your site?

Yes! MedicallyEquipped.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. When placing your order please ensure that all your personal information is inputted correctly as this may cause discrepancies with banks and credit/debit cards.

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Q: Is it safe to use my debit card online?

Yes! Please note if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

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Q: What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on MedicallyEquipped.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.

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Q: Are there MedicallyEquipped.com gift certificates and/or gift cards?

Yes! If you're looking for the perfect gift or just doing some last minute shopping, our E-Gift Cards are the perfect solution for you!

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Q: Can I use more than one coupon on my order?

Only one coupon can be used per order. Coupons cannot be combined with product sales or other online promotions. Coupon discounts are based upon order size before tax and shipping & handling.

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Q: Do you charge sales tax on any item?

Medically Equipped, LLC. is required by law to collect sales tax on orders shipped to New Jersey. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

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Q: Do you have a catalog?

At the current time we do not offer catalog mailings. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! We do however have a Email Newsletter that you may sign up to for updates on Sales and Promotions. If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.

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Q: Do you match prices if an item goes on sale after my purchase?

Yes! If you find that an item that you ordered from MedicallyEquipped.com goes on sale within 10 days of your original purchase, please feel free to call us to request the refund and the difference will be issued.

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Q: Do you offer the same selection to all countries as you do to the US?

Yes! MedicallyEquipped.com does offer the same products to all countries and can even ship worldwide.

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Q: How do I know my size?

For your convenience, each item that has a size has a chart accompanying the product description. If you have questions about this, please reach out to a Medically Equipped Customer Service Representative at 888.9MEDEQUIP (888.963.3378).

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Q: I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on MedicallyEquipped.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

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Q: I want to know if you carry a specific brand/color/size?

On the left side of the main page, you will see an alternate navigation where you will be able to search by category, brand, color, and size.

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Q: If I order in bulk (volume) do I receive a discount?

Yes you do! We employ a specialized Corporate Solutions Team for this specifically. You may reach one of them at 888.9MEDEQUIP (888.963.3378) and they would be more than happy to set you up with an account.

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Q: Is the item I want going to go on sale soon?

Unfortunately, MedicallyEquipped.com does not announce its specials or sales until they are in effect. It is possible for different colors or sizes within the same style to have different prices. For instance, if a blue duffle bag is selling better than a yellow one, one might discount the yellow bag to boost sales. The best way to catch a great sale would be to visit the sales page and also sign up for our newsletter.

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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that MedicallyEquipped.com currently accepts Visa, MasterCard, Discover, and American Express, for credit card payment.

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Q: How do I place an embroidery order?

We’ve made it even easier to order embroidery at Lydiasuniforms.com! Just follow these simple steps:
  1. Check the "Add Embroidery" box located within each item page. (Please note, embroidery is only available on solid tops and jackets.)
  2. Fill in your desired embroidery information as listed. *Please be sure to type your embroidery information in exactly as you would like it to appear on your purchased item. All embroidery is non-returnable.
  3. Once added to your cart, you will be able to confirm, view, and edit your embroidery. Please be sure to click "update" to save any changes that are made.
  4. Continue shopping or click the button within your shopping cart to go through checkout. You will be given one more opportunity to confirm your order and embroidery details.
  5. A confirmation email will be sent to you once your order is placed. If you see anything wrong with your order, please call us immediately at 888.9MEDEQUIP (888.963.3378) Please allow 1-2 additional business days for embroidery time before receiving your customized order.

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Q: My company is interested in Custom Apparel. How do I place a custom Embroidery/Screen Printed Order?

This is very simple through our upload process. All you need to do is login or create a new account, choose the item you wish embroidered and choose the option under personalization. A window will open showing all the forms of embroidery and screen printing we offer on that item. At the bottom of that window is a section called “Custom Logo Embroidery/Screen Printing. Simply upload the logo using the customized upload form and submit it to our digitizing department. Depending on the size and type of the file you upload it will also show up on the garment for your viewing. After this you will receive an email confirmation stating that your logo has been uploaded to our digitizing department and one of our experienced digitizers will be reaching out to you to complete your order. Please note there is a $35 digitizing fee on any custom logo up to 100 pieces. If you have any questions or problems doing so, please contact us at 888.9MEDEQUIP (888.963.3378).

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Q: What is your Embroidery Pricing?

Name / Credentials Embroidery - $3.99 per line per location Logo Embroidery - $5.99 per location

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Q: I forgot my password to my account. How can I login?

Not a problem at all. There are two simple ways to accomplish this. Click on Sign In at the top of the page and choose forgot password. It will ask you for your email address and your password will be sent directly to that email. You may also call our trusted Customer Service Team at 888.9MEDEQUIP (888.963.3378) and they will be more than happy to help you recover that password.

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Q: I forgot which email address I created my account with. How do I order?

Our trusted Customer Service Team at 888.9MEDEQUIP (888.963.3378) will be more than happy to help you recover your login information. You will be asked a couple questions that will help ensure your identity before any login information is given out.

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Q: I just moved to a new address/received a new credit card in the mail. How do I update my billing and shipping information?

This is very simple! Once logged into your account, click on the edit button next to Billing or Shipping Address and enter in your new information. You may also store a new billing or shipping address during the checkout process of a purchase.

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Q: My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:


  • Visit the website and click on "My Account" in the upper right-hand corner of the page.
  • Log in to your account by typing your previous e-mail address and password.
  • Once logged in, under My ME Profile, click on "Edit"
  • Type your new e-mail address in the appropriate space.
  • Click "Update"
  • Your e-mail will be updated.


Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Medically Equipped Customer Service Team at 888.9MEDEQUIP (888.963.3378) to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.

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Q: How do I change or cancel my order?

Please contact the Medically Equipped Customer Service Team at 888.9MEDEQUIP (888.963.3378) immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

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Q: Ooops! I just placed my order and noticed I chose the wrong size, item, etc. What do I do?

Our Customer Service Team will be more than happy to help you with that mix up pending your order has not been shipped yet. Please give them a call as soon as possible at 888.9MEDEQUIP (888.963.3378).

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Q: How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package. You can also track your order in your order history. Log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

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Q: What is the status of my order?

After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of MedicallyEquipped.com. From there, you will be able to view information about your order by clicking on "Orders" and then the corresponding purchase which you had made.

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Q: When will my order ship?

All in-stock, non-embroidered items will ship out within 24 – 48 hours. Please allow 5-7 business days for Fed Ex and USPS Ground delivery. Sorry, there is no weekend delivery is available. International and Canadian orders may take from 15-30 business days to arrive. Please note that FedEx does not deliver to PO Boxes and all orders shipped to PO Boxes must ship by USPS.

If an item is out of stock, we will inform you of the expected ship date. Items ordered together are not always shipped together (backorders are shipped separately at no extra charge). Your credit card will not be charged until your requested items have shipped.

For Example: If you placed an order for two items, and one is on backorder, you will be charged only for the item that shipped and your shipping cost. Once your backordered item is in stock, you will only be charged for that item upon shipment. No additional shipping charges will be added to your order. ?

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Q: What are the shipping charges for returning an order?

There are no return shipping charges for orders originally shipped to and returned from a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Return shipping charges do apply to orders returned from other countries.

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Q: Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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Q: Can I expedite my shipping?

Each order depending on availability and the time the order was placed is subject to a 24 – 48 processing time in our facility. In the event that you desire your products faster, we do offer a Priority Rush Service for an additional charge that will guarantee your order will ship out the same day if all products are in stock. This service is only available for orders placed by 1pm EST. Any order placed after 1pm EST will be guaranteed to ship the following day pending that all items are in stock.

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Q: Do you ship to addresses outside the United States?

Yes! In addition to all U.S. States, U.S. Territories and Military APO/FPO addresses, shipments can be made to countries all over the world.

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Q: Do you ship to PO Boxes or Military APO/FPO addresses?

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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Q: Hey I live in New Jersey too, can I pickup my order?

As of right now we only offer in store pickup for bulk orders.

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Q: How are orders shipped and delivered to Alaska or Hawaii?

All shipping within the United States is at a flat $2.99 rate and are sent via FedEx Ground. FedEx Ground can take 6-7 business days for arrival to these locations.

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Q: How long will it be before I receive my order?

For standard shipping, if you are shipping to a location within the Continental United States, you should receive your order within 4-5 business days after it has left our facility. Please allow additional time for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and other countries. Please note there is a 24 – 48 hour processing time before your package has left our facility.

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Q: What do you charge for standard shipping an order?

All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped at a $2.99 flat rate. All orders placed to other countries do incur shipping and customs charges.

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Q: I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

All shipping companies recycle their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number. When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the shipping company scans the package, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

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Q: Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery.

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